Article Index
22 Results: Engagement Management,Client Handling
17 September 2014
, by Loong Sheng Li, Risk Management Executive, Jardine Lloyd Thompson Sdn Bhd
Keywords: "Client Handling", "client management", "email scam", Fraud, "identity fraud", "lawyer client", "Practice Management"
Fraud lies hid in general expressions
The general rule of the internet is to never believe everything you read; however, in the context of fraud on a law firm or lawyer, there are many plausible ways of this occurring. Zooming in...
01 April 2014
, by Martha Newman
Keywords: "Client Handling", "Firm Management", "Improvement and Processes", "Stress Management", "Time Management"
Martha M Newman is an Executive and Professional Coach who helps attorneys build leadership skills, enhance business performance and advance their professional careers. This article was taken from Top Lawyer Coach, LLC and has been reproduced w...
01 September 2012
Keywords: "Case Study", "Client Handling", Conveyancing, "Firm Management", Fraud, "Time Management"
Introduction
Conveyancing practice is an area of law with the highest percentage of practitioners in Malaysia. Due to its relatively straightforward, albeit highly procedural-intensive, shorter time commitment and the abundance of client...
01 September 2012
Keywords: "Client Handling", "Conflict of Interest", Conveyancing, Fraud, "Land Search", "Legal Fees", "SPA Fees"
There are many traps that trip in conveyancing practice, but in this article we attempt to distinguish them into four main categories: Conflict, Identity, Land Searches and Managing Client’s Interest. These appear to be very broadstrok...
01 March 2012
Keywords: "Case Study", "Client Handling", Communication, "Engagement Management", "File Management", "Firm Management", Litigation, "Time Management"
The following are examples of claims that have arisen in the course of a firm’s litigation practice. All names of people and places have been replaced.
Case Study 1 : Missed opportunity
Messrs ABC and Associates (“ABC&rdq...
01 December 2009
, by Selva Veeriah, Advocate Solicitor, Vazeer Akbar Majid & Co
Keywords: "Client Handling", "client management", Conveyancing, "Firm Management", Fraud, "identity fraud", "Practice Management"
What is identity fraud?
Identity fraud is when someone impersonates someone else in order to secure a benefit. Usually, the impostor unlawfully obtains personal identifiable information belonging to an innocent party and uses it to open ba...
01 March 2009
, by Martin Goh, Echelon Risk Consulting Asia Pte Ltd
Keywords: Accounts, Billing, "Business Continuity", "Client Handling", "Firm Management", "Office Management", "Time Management"
Beyond Survival
As we navigate through what many are calling the worst economic recession since the Great Depression of the 1930s, law firms would not have been spared the widespread impact of the current economic crisis.
Whilst sur...
01 September 2008
, by Datuk N Chandran
Keywords: "Client Handling", Communication, Conveyancing, "File Management", "Improvement and Processes", "Land Search", "Practice Management", "Stakeholder Duty", Undertaking
This article is a continuation of the previous article, Risk Management & The Practice Of The Law - Litigation.
Some Possible Risks in the Practice of the Law as a Conveyancing Lawyer
A. Duty of Solicitor to Make Searches
It is incumb...
01 June 2008
, by Wong Li Chin and Shyamala Manoharan
Keywords: "Conflict of Interest", Conveyancing, "Engagement Management", "File Management", "Firm Management", Litigation, Technology
Conflict of interest problems rarely discriminate, they affect all law firms, regardless of the firm's size. In the December 2007 issue of Jurisk!, we addressed management of conflicts and provided you with a checklist aimed at reducing con...
01 December 2007
Keywords: Checklists, "Client Handling", "Conflict of Interest", "Firm Management", "Practice Management"
A System
Yes
No
1
Does your firm brief staff on the Conflicts Rules in the Bar Council Rulings and Legal Profession (Practice and Etiquette) Rules 1978?
&nbs...
01 December 2007
, by Wong Li Chin and Shyamala Manoharan
Keywords: "Client Handling", Communication, "Conflict of Interest", "Firm Management", "Practice Management"
The Scene
New client coming recommended by a fellow lawyer; client is an up and coming Corporation.
The Matter
Potential new client is aggrieved over a matt...
01 September 2007
Keywords: "Client Handling", "Firm Management", "Practice Management"
Prepared on behalf of Chubb by Anthony E Davis and David J Elkanich, Partners, Lawyers for the Profession® Practice Group of Hinshaw & Culbertson LLP.
No two law firms are identical; they differ in an almost infinite numbe...
01 September 2007
, by Mary LC Daniel
Keywords: "Client Handling", "Engagement Management", "Firm Management", "Office Management", "Stress Management"
“Fire Your Clients. Or Your Staff. Or Yourself” by Mary L.C. Daniel published in GPSOLO, Volume 23, No. 5, July/August 2007. Copyright © 2007 by the American Bar Association. Reprinted with permission.
...
01 June 2007
Keywords: "Business Continuity", "Client Handling", Communication, "File Management", "Firm Management", "Office Management"
Central to any disaster recovery is communication with the firm’s staff, clients, vendors, courts, and others who make your practice work[1].
Do you have a list of staff and their after hour contact numbers stored at your home?
...
01 March 2007
Keywords: "Business Continuity", Communication, "Engagement Management", "Firm Management", "Limitation Period", "Office Management", "Practice Management", "Retainer Letters"
Archives
Make sure you know how long all completed files should be kept for (expiry of limitation periods), and that they are easily obtainable if necessary. Create inventories of all completed files where possible.
Business Con...
01 December 2006
Keywords: "Case Study", "Client Handling", Communication, "Engagement Management", "Firm Management", "Practice Management"
Advocates and solicitors owe many duties to their clients, but generally do not owe duties to the public while performing their obligations to their clients. It is paramount, therefore, that an advocate and solicitor be able to disting...
01 December 2006
Keywords: "Case Study", "Client Handling", Communication, "Conflict of Interest", "Engagement Management", "Firm Management", "Practice Management"
The Facts
Michelle Law (“Law”) is a lawyer in Kuala Lumpur who’s main area of practice involves medical negligence. Sulaiman Wahab is Law’s client. While on vacation in Sipadan Island, Sabah, Encik Sulaiman ...
01 September 2006
Keywords: "Client Handling", Communication, "Conflict of Interest", Conveyancing, "Firm Management", "Land Search", "Practice Management"
DO’S
Advise the Purchaser on the terms and conditions in the SPA, including the preamble. Do not assume your client is familiar with the clauses. For example, the existence of any encumbrances on the Property.
...
01 September 2006
Keywords: "Client Handling", Communication, "Complaints Handling", "Firm Management"
This article was prepared by AFP Consulting’s risk management team and first appeared in the Law Society Gazette, the weekly journal of the Law Society of England and Wales. It was then reprinted in “The Alexander Forbes Guide to...
01 June 2006
Keywords: "Client Handling", Communication, "Firm Management", Technology
THE PROBLEM
CLAIMS PREVENTION
Client Expectations Increase
1. Meeting Clients’ Expectation
Always ...