Article Index
Articles by Topics: Communication
01 July 2014
, by Ragunath Kesavan, Chairperson, PII Committee
Circular No 137/2014
Dated 1 July 2014
To Members of the Malaysian Bar
Practice Alert: Legal Firm Scammed into Releasing Client’s Money to Fraudster
It has come to Bar Council’s attention that a legal fir...
01 April 2014
, by Martha Newman
Keywords: "Client Handling", "Firm Management", "Improvement and Processes", "Stress Management", "Time Management"
Martha M Newman is an Executive and Professional Coach who helps attorneys build leadership skills, enhance business performance and advance their professional careers. This article was taken from Top Lawyer Coach, LLC and has been reproduced w...
01 April 2014
, by Tan Sue Vern, Jardine Lloyd Thompson Sdn Bhd
Keywords: Checklists, Communication, Conveyancing, Fraud, "Practice Management"
Mortgage fraud is common in many jurisdictions around the world. Escalating prices of property serve as a strong incentive for fraudsters. A “successful” mortgage scam can leave parties with large losses and start disputes as to ...
01 September 2013
Keywords: Communication, "Conflict of Interest", Conveyancing
There is no one way in dealing with risks. It is best to find ways and avoid any risks.
Conflicts are Everywhere
You may be acting for a friend or family member in some matters, put relationship aside and ask yourself:
...
01 March 2012
Keywords: Communication, "Firm Management", Litigation, Statistics, "Time Management"
But why?
There are many sub-causations contributing to the above. Among them are:
1. Broken Communications.
2. Bad Time Management.
3. Poor Legal Knowledge.
01 March 2012
Keywords: "Case Study", "Client Handling", Communication, "Engagement Management", "File Management", "Firm Management", Litigation, "Time Management"
The following are examples of claims that have arisen in the course of a firm’s litigation practice. All names of people and places have been replaced.
Case Study 1 : Missed opportunity
Messrs ABC and Associates (“ABC&rdq...
01 March 2012
Keywords: Communication, "Firm Management", Litigation, "Practice Management", "Time Management"
COMMUNICATION
DO’S
Record everything in black and white. More so telephone conversations where the client verbally instructs you. Before you act on their instruction, have the client sign-off the written instructions,...
01 June 2011
, by Melissa Kraal
Keywords: "Closed Files", "Conflict of Interest", "File Management", "Firm Management", "lawyer client", Litigation, "Office Management", "Stress Management", "Time Management"
A good file management system is essential in any legal practice whether it be a small or large practice. Lost, stolen and irreversibly damaged files often lead to disgruntled clients who, when unhappy with the service they've received, ...
01 June 2011
Keywords: Checklists, "Closed Files", "File Management", "Firm Management", "Practice Management"
NO
ITEM
DONE
DATE
VERIFICATION
REMARKS
LAWYER
PARTNER
1
Review file' for any further work to be ...
01 September 2008
, by Datuk N Chandran
Keywords: "Client Handling", Communication, Conveyancing, "File Management", "Improvement and Processes", "Land Search", "Practice Management", "Stakeholder Duty", Undertaking
This article is a continuation of the previous article, Risk Management & The Practice Of The Law - Litigation.
Some Possible Risks in the Practice of the Law as a Conveyancing Lawyer
A. Duty of Solicitor to Make Searches
It is incumb...
01 June 2008
Keywords: Checklists, "File Management", "Firm Management", "Practice Management", "Succession Planning", "Time Management"
File management takes many forms, and one important area of file management that is often overlooked is file transfers! In any firm that you work in, there are procedures for file opening, file closing, KIV systems etc because files are cons...
01 December 2007
, by Wong Li Chin and Shyamala Manoharan
Keywords: "Client Handling", Communication, "Conflict of Interest", "Firm Management", "Practice Management"
The Scene
New client coming recommended by a fellow lawyer; client is an up and coming Corporation.
The Matter
Potential new client is aggrieved over a matt...
01 December 2006
Keywords: "Case Study", "Client Handling", Communication, "Engagement Management", "Firm Management", "Practice Management"
Advocates and solicitors owe many duties to their clients, but generally do not owe duties to the public while performing their obligations to their clients. It is paramount, therefore, that an advocate and solicitor be able to disting...
01 December 2006
Keywords: "Case Study", "Client Handling", Communication, "Conflict of Interest", "Engagement Management", "Firm Management", "Practice Management"
The Facts
Michelle Law (“Law”) is a lawyer in Kuala Lumpur who’s main area of practice involves medical negligence. Sulaiman Wahab is Law’s client. While on vacation in Sipadan Island, Sabah, Encik Sulaiman ...
01 September 2006
Keywords: "Client Handling", Communication, "Conflict of Interest", Conveyancing, "Firm Management", "Land Search", "Practice Management"
DO’S
Advise the Purchaser on the terms and conditions in the SPA, including the preamble. Do not assume your client is familiar with the clauses. For example, the existence of any encumbrances on the Property.
...
01 June 2006
Keywords: "Client Handling", Communication, "Firm Management", Technology
THE PROBLEM
CLAIMS PREVENTION
Client Expectations Increase
1. Meeting Clients’ Expectation
Always ...
01 June 2006
, by Bizibody Technology Pte Ltd
Keywords: Communication, "Firm Management", "Office Management", "Practice Management"
Bizibody Technology is a specialist practice management and technology solution provider to the legal industry in Singapore and Malaysia. As consultants to the Law Society of Singapore in the PRIMELAW Standards and an Approved Trai...
01 June 2006
Keywords: "Client Handling", Communication, "conflicts of interest", "Firm Management", "Practice Management"
Keep your client constantly advised of the status of the case, analysis of the case, expected and incurred fees or expenses, and all clients’ options.
Prior to client repr...
In this day and age, lawyers are increasingly relying on the internet to conduct financial transactions, communicate confidential information with their clients, and even store the firms’ legal databases on cloud storage. As a result...
Keywords: equipment, office, "office equipment", technology
Every law firm requires certain basic office equipment and technology to be able to function effectively, from the first point of engaging with potential clients to providing services to them right until the closure of the file.
Office equip...