Article Index
Articles by Topics: Communication
IP Interview No 1: The IP who had risk management in place
IP were the Solicitors for their clients who were the Vendors in the Sale and Purchase Agreements (“SPAs”) for the sale of two pieces of land to the Claimant.
Bo...
29 September 2014
, by Tan Sue Vern, Jardine Lloyd Thompson Sdn Bhd
The situations in the case studies below could have been avoided if the lawyers had implemented good practices in their firms.
CASE STUDY No 1: Don’t Forget To Remember Me – Limitation Period
On 1 April 2006, John met an acc...
Risk Management or Best Practices, whatever you may call it within your firm is a double-edged sword. It improves the quality of your legal service by ensuring that you deliver the best to your clients, this gives you the edge over your competi...
Your failure to cooperate could jeopardise your PII claim!
Any insurance policy is a contract between two parties where the Insurer agrees to provide indemnity to the Insured subject to specific terms and conditions. One of the conditions of y...
17 September 2014
, by Loong Sheng Li, Risk Management Executive, Jardine Lloyd Thompson Sdn Bhd
Keywords: "Client Handling", "client management", "email scam", Fraud, "identity fraud", "lawyer client", "Practice Management"
Fraud lies hid in general expressions
The general rule of the internet is to never believe everything you read; however, in the context of fraud on a law firm or lawyer, there are many plausible ways of this occurring. Zooming in...
03 September 2014
, by Jeremiah Rais, Officer, PII and Risk Management Department
Keywords: Destruction, File, Guideline, Retention
The Retention and Destruction of Closed Files
With the Personal Data Protection Act 2010 (“the PDPA”) having come into force on 15 November 2013, law firms are all the more obliged to take practical steps in preventing any &ldquo...
01 July 2014
, by Ragunath Kesavan, Chairperson, PII Committee
Circular No 137/2014
Dated 1 July 2014
To Members of the Malaysian Bar
Practice Alert: Legal Firm Scammed into Releasing Client’s Money to Fraudster
It has come to Bar Council’s attention that a legal fir...
01 April 2014
, by Martha Newman
Keywords: "Client Handling", "Firm Management", "Improvement and Processes", "Stress Management", "Time Management"
Martha M Newman is an Executive and Professional Coach who helps attorneys build leadership skills, enhance business performance and advance their professional careers. This article was taken from Top Lawyer Coach, LLC and has been reproduced w...
01 April 2014
, by Tan Sue Vern, Jardine Lloyd Thompson Sdn Bhd
Keywords: Checklists, Communication, Conveyancing, Fraud, "Practice Management"
Mortgage fraud is common in many jurisdictions around the world. Escalating prices of property serve as a strong incentive for fraudsters. A “successful” mortgage scam can leave parties with large losses and start disputes as to ...
01 September 2013
Keywords: Communication, "Conflict of Interest", Conveyancing
There is no one way in dealing with risks. It is best to find ways and avoid any risks.
Conflicts are Everywhere
You may be acting for a friend or family member in some matters, put relationship aside and ask yourself:
...
01 March 2012
Keywords: Communication, "Firm Management", Litigation, Statistics, "Time Management"
But why?
There are many sub-causations contributing to the above. Among them are:
1. Broken Communications.
2. Bad Time Management.
3. Poor Legal Knowledge.
01 March 2012
Keywords: "Case Study", "Client Handling", Communication, "Engagement Management", "File Management", "Firm Management", Litigation, "Time Management"
The following are examples of claims that have arisen in the course of a firm’s litigation practice. All names of people and places have been replaced.
Case Study 1 : Missed opportunity
Messrs ABC and Associates (“ABC&rdq...
01 March 2012
Keywords: Communication, "Firm Management", Litigation, "Practice Management", "Time Management"
COMMUNICATION
DO’S
Record everything in black and white. More so telephone conversations where the client verbally instructs you. Before you act on their instruction, have the client sign-off the written instructions,...
01 June 2011
, by Melissa Kraal
Keywords: "Closed Files", "Conflict of Interest", "File Management", "Firm Management", "lawyer client", Litigation, "Office Management", "Stress Management", "Time Management"
A good file management system is essential in any legal practice whether it be a small or large practice. Lost, stolen and irreversibly damaged files often lead to disgruntled clients who, when unhappy with the service they've received, ...
01 June 2011
Keywords: Checklists, "Closed Files", "File Management", "Firm Management", "Practice Management"
NO
ITEM
DONE
DATE
VERIFICATION
REMARKS
LAWYER
PARTNER
1
Review file' for any further work to be ...
01 September 2008
, by Datuk N Chandran
Keywords: "Client Handling", Communication, Conveyancing, "File Management", "Improvement and Processes", "Land Search", "Practice Management", "Stakeholder Duty", Undertaking
This article is a continuation of the previous article, Risk Management & The Practice Of The Law - Litigation.
Some Possible Risks in the Practice of the Law as a Conveyancing Lawyer
A. Duty of Solicitor to Make Searches
It is incumb...
01 June 2008
Keywords: Checklists, "File Management", "Firm Management", "Practice Management", "Succession Planning", "Time Management"
File management takes many forms, and one important area of file management that is often overlooked is file transfers! In any firm that you work in, there are procedures for file opening, file closing, KIV systems etc because files are cons...
01 December 2007
, by Wong Li Chin and Shyamala Manoharan
Keywords: "Client Handling", Communication, "Conflict of Interest", "Firm Management", "Practice Management"
The Scene
New client coming recommended by a fellow lawyer; client is an up and coming Corporation.
The Matter
Potential new client is aggrieved over a matt...
01 December 2006
Keywords: "Case Study", "Client Handling", Communication, "Engagement Management", "Firm Management", "Practice Management"
Advocates and solicitors owe many duties to their clients, but generally do not owe duties to the public while performing their obligations to their clients. It is paramount, therefore, that an advocate and solicitor be able to disting...
01 December 2006
Keywords: "Case Study", "Client Handling", Communication, "Conflict of Interest", "Engagement Management", "Firm Management", "Practice Management"
The Facts
Michelle Law (“Law”) is a lawyer in Kuala Lumpur who’s main area of practice involves medical negligence. Sulaiman Wahab is Law’s client. While on vacation in Sipadan Island, Sabah, Encik Sulaiman ...